Shipping, Returns & Warranty Policy
📜 RS Jewellers – Shipping, Returns, Refunds & Limited Warranty Policy
Last Updated: 02.05.26
🤝 OUR COMMITMENT
At RS Jewellers, we are committed to delivering premium-quality jewellery with complete transparency. Every product is carefully inspected before dispatch to ensure accuracy and quality.
To maintain fairness for all customers and prevent misuse, the following policy applies to every order.
📦 ORDER PROCESSING & QUALITY ASSURANCE
At RS Jewellers, every product undergoes strict quality inspection before dispatch to ensure it reaches you in perfect condition.
- All orders are carefully verified, checked, and securely packaged prior to shipping
- During peak or festive periods, additional time may be required to maintain quality standards
📌 PRODUCT AVAILABILITY
In rare cases where a product becomes unavailable after order placement:
- Our team will promptly inform you
- You may choose:
- An alternative product, or
- A full refund (processed as per standard refund timelines)
🔍 WHY PROCESSING MAY TAKE TIME
- Detailed quality checks
- Secure packaging
- Final verification
✨ Our goal is to deliver a reliable and satisfying experience.
🚚 1. ORDER PROCESSING & SHIPPING
- Processing Time: 24–48 hours (extendable up to 72 hours during peak/festive periods)
- Delivery Coverage: Within India only
- Shipping Charges: Calculated at checkout (non-refundable)
- Tracking: Shared via SMS / WhatsApp / Email
Important:
In case of delivery failure (RTO), re-shipping charges shall be borne by the customer. Original shipping charges are non-refundable.
📦 2. RETURNS & REFUNDS
Returns are strictly limited to genuine cases only.
✔️ Manufacturing defects
✔️ Transit damage
✔️ Incorrect product
📹 MANDATORY VERIFICATION REQUIREMENT
A continuous 360° unboxing video is required. Failure to provide this video shall render the claim invalid.
⏳ CLAIM TIMELINES
- Defect/damage claims: within 48 hours of delivery
- Missing/shortage claims: within 48 hours of delivery timestamp
❌ NON-RETURNABLE PRODUCTS
- Customised/engraved jewellery
- Earrings (jhumki), nose pins, toe rings (hygiene)
- Religious/pooja items
- Silver coins, medallions, collectible items
- Discounted/clearance items
- Opened/tampered products
🔁 RETURN PROCESS
1. Contact support within 48 hours
2. Approval within 48 hours
3. Self-ship product
4. Inspection → refund/replacement
💸 REFUNDS
- Initiated within 3–4 business days
- Credited within 5–7 business days
- Shipping charges non-refundable
🔄 REPLACEMENTS
- Only for verified defect cases
- If unavailable → store credit or refund
🎁 GIFT POLICY
- Same rules apply
- Personalised items are final sale
🛡️ 6-MONTH WARRANTY
Covers silver manufacturing defects only
⚖️ LEGAL
All disputes subject to Medta City jurisdiction
📞 CONTACT
RS Jewellers
Ren – 341514
rshelpcare@gmail.com
+91 9461832721
✨ RS Jewellers – Trusted Craftsmanship